Refund policy

Effective Date: April 29, 2025
Business Name: Servers 2
Website: https://servers2.com
Contact: sales@servers2.com | +91 9930542203

At Servers 2, we aim to provide quality products and excellent customer service. If you are not satisfied with your purchase, we offer a clear and fair return and refund policy in compliance with consumer protection laws and Google Merchant Center guidelines.

1. Eligibility for Returns

You may request a return if:

  • The product is defective or damaged upon delivery

  • You received the wrong item

  • The product is significantly different from its description

To be eligible for a return:

  • The item must be unused and in its original packaging

  • You must request the return within 7 days of receiving the item

  • Proof of purchase (e.g., order number or invoice) must be provided

2. Non-Returnable Items

The following items are not eligible for return:

  • Downloadable software or digital products

  • Items that have been used, damaged by the customer, or returned after the return window

  • Customized or made-to-order products (unless defective)

3. Return Process

To initiate a return, please contact us at:

Email: sales@servers2.com
Phone: +91 9930542203

We will provide instructions for sending the item back. Please do not return any items without first contacting our support team.

You are responsible for return shipping costs unless the item is defective or sent in error.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method

  • Please allow 7-10 business days for the amount to reflect, depending on your bank or payment provider

If the return is rejected, no refund will be issued and the item may be returned to you at your request.

5. Cancellations

Orders may be cancelled before they are shipped. To cancel, contact us immediately at sales@servers2.com or +91 9930542203.

Once an order is dispatched, it cannot be cancelled and must follow the return process.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.

We will arrange a replacement or a full refund at no extra cost to you.

7. Changes to This Policy

We may update this Return & Refund Policy from time to time. Changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Servers 2
Email: sales@servers2.com
Phone: +91 9930542203
Website: https://servers2.com